Topic Description: I will kill them.
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Fucking, bloody, stupid Telstra |
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And now, they're hitting me with, "You've gone over your quota so you get capped back to 28.8KB/sec". YOU ARE MOTHERFUCKERS. I AM GOING TO KILL YOU. EVERY LAST FUCKING ONE OF YOU. AIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIEEEEEEEEEEEEEEEEEEEEEEEEEE EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE  
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 Jan 25 2006, 04:44 AM
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Yeah, my experiences with Telstra are horrible too... I really do urge people to stay away. Their support is horrible; when I rang them about an issue, I spoke to about 16 different people, half of which talked to me like they had a sharp object up their ass and I was the one who put it there, and heard about 4 different answers/responses that didn't correspond with what the others said. When I requested a change in the account that required the disconnection and reconnection of the line, they disconnected my line without reconnecting it. I rang them back 2-3 days later and was told (after about the 6th spokesperson - having heard 'we have no record of you asking us about anything like this' from the rest) that they thought I wanted them to disconnect the line completely instead of doing the action that required the disconnection and reconnection of the line. YUP. And I had to pay a fee of $99 to reconnect the line again - a fee that would have been waived with the action I actually intended upon! In short, their support and customer call centre is horrible.
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use a telstra land line. and dont use more. telstra has the best landline offers and are better providers in that aspect. anything else they suck... they're actually in discussion about ditching mobile communications coz they're being slaughtered by the competition. they're currently rearranging internet policies, plans and pricing to hopefully get more business - they have a very unpromising idea, that will bring back dial up...an effort to make them more money...but of course, we'll see telstra go under as telstra are hitting the red too often...
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What I just talked about was with a landline. It's not the actual service I was referring to, however great their offers may be, it's about the support. I'd rather pay a bit more in order to be able to get help from someone who can tell the difference between "change account details" and "disconnect my service" and who didn't seem as though they were in fat camp and I was one of their instructors refusing to give them cake.
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well then why didnt u complain?
complaining gets u free fone calls 
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GGRRRR!!
i spent an over two hours on the phone with them two days ago trying to find out my passphrase. IT DOES NOT TAKE 8 PEOPLE TO FIND ME MY PASSPHRASE! im up for burning down the telstra call centre. who is with me?
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...optus sucks too.
They've got a screwed up way to calculating a phone bill.. THE CONTRACT WAS 49 DOLLARS A MONTH! First month, its 106.. ok, er? "Service fees, mada'am!" Ok.. thats semi- acceptable. Next month - 145? ERRR "Yeah sorry your text is counted seperately.. and we're stupid so we're charging you alot.. yep yep thanks!" ... MEN!
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it is often said that the safest computer in the world is one not connected to the internet.
thats why I recomend Teslta ADSL
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QUOTE (insanekilla @ Jan 25 2006, 05:05 AM)  THEIR FUCKING PIECE OF SHIT INTERNET DOES NOT FUCKING WORK. NEVER BUY A PLAN FROM THEM, EVER. At least 2-3 times a week, the damned thing will just stop fucking working. I have to turn the modem off for a fucking hour for the connection to reset. BASTARDS. And now, they're hitting me with, "You've gone over your quota so you get capped back to 28.8KB/sec". YOU ARE MOTHERFUCKERS. I AM GOING TO KILL YOU. EVERY LAST FUCKING ONE OF YOU. AIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIEEEEEEEEEEEEEEEEEEEEEEEEEE EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. Your call is important to us. Please hold the line. Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. We are now putting you through. "Hello Mr Lee Wong speaking, how may I help you?" Your internet doesn't work. "Okay, I'll put you through to the modem people. Hold the line" Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. Thank you for calling. Please hold the line as we will transfer you to a BigPond service assistant. YOUR CALL IS IMPORTANT TO US AHHHHHHHHHHHHHHHH ...
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*begins to stab the thing that is the embodiment of BigPond in a wild frenzied rage*
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its funny, coz the guy im seeing atm
works 4 telstra and he even says its the worst he has nothing 2 do with them i laughed at that
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QUOTE (evil @ Jan 25 2006, 04:23 PM) Yeah, my experiences with Telstra are horrible too... I really do urge people to stay away. Their support is horrible; when I rang them about an issue, I spoke to about 16 different people, half of which talked to me like they had a sharp object up their ass and I was the one who put it there, and heard about 4 different answers/responses that didn't correspond with what the others said. When I requested a change in the account that required the disconnection and reconnection of the line, they disconnected my line without reconnecting it. I rang them back 2-3 days later and was told (after about the 6th spokesperson - having heard 'we have no record of you asking us about anything like this' from the rest) she told me that they thought I wanted them to disconnect the line completely instead of doing the action that required the disconnection and reconnection of the line. YUP. And I had to pay a fee of $99 - a fee that would have been waived with the action I actually intended upon! In short, their support and customer call centre is horrible. ive been through a similar problem to that- except i was moving house.. also.. quite a few of their call centres are in india or pakistan or whatever... i know coz my dad rang at least a dozen of them and got nowhere. im still with bigpond.. it occasionally stuffs up but its been fine.. mobile services are pretty good with them because they have the most coverage  :D:D
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Yeah, I support Telstra for mobile support and to some extent landlines, but never, ever, EVER would i recommend their internet. They're just to big and will push you around and give poor deals because they know that there are people out there who will still subscribe to it because they know telstra and thus they trust them *pupils cartwheel*
For internet my current recommendations are Internode or Netspace, haven't used either of them myself but both have glowing reports from people I trust to know about this stuff and appear to have some pretty good deals.
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its their fault why i currently do not have a phoneline OR the internet so i have to go to the public library... gah.. so irritating..
what about school you may ask? their computers are down because not everyone has brought back their forms. bah humbug
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i hate phone and interenet companies period
there shitty and make me angry but i cant live without either *sigh* this is so hard 4 me
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Ive never had a problem with 3 mobile. For the landline my dad got some internet phone thats only 10 cents to call anywere in Australia.
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The internet cafe i worked had a bad net connection, random disconnect and dropouts. some days it wouldnt work at all.
the customer service was the best part. if i called at 4pm to figure something out they would just keep me on hold till 5, then say call back tomorrow during office hours, and if you needed to speak to a technical guy, you have to call between 11pm and 7am, cos that is the only time they are in the building.........SHEER BRILLIANCE.
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telstra.. where can i begin?
Thats what happens when you bloody privatise a government company. Silly politicians are supposed to represent the views and values of the people they represent.... but no!!!!!!!!! all they think about is how much bloody change they have in their pockets!!!!
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QUOTE (Sam @ Feb 15 2007, 09:05 PM) Ive never had a problem with 3 mobile. For the landline my dad got some internet phone thats only 10 cents to call anywere in Australia. im with 3 and they are cheap alright but THEY ARE FUCKING CRAP!! my phone hangs up mid conversation, i have no reception ever and the phone dies every minute!
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how old is it?
mine is about 3 years old, it only doesnt work cos i smashed it trying to navigate around the house in the dark while drunk.
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